Winaura customer support
Winaura offers support available 24h/24, 7 days/7 in French, English and German. Response times vary by channel: live chat typically responds in less than 2 minutes, while email responses arrive within 24 hours.
For any questions about your account, bonuses, payments or game rules, contact the casino directly via the channels mentioned below.
- Live chat: accessible from your Winaura account or web app
- Email: the contact form is on Winaura official website
- Multilingual support: French, English, German
- Availability: 24 hours per 24, 7 days per 7
Distinguish Winaura from counterfeits
Scammers regularly create fake sites or social network accounts claiming to be Winaura to steal data or money. This independent site is not managed by the casino and never asks for your login details.
Always verify you are communicating with Winaura via its official domain or authorised app before sharing personal or financial information.
- Never send your passwords or verification codes by email, chat or social network
- Winaura never requests your bank details by email or external messaging
- Scams often use similar URLs (winaura-fake.com, winauracasino.net, etc.)
- Check Winaura's official licence with the Curaçao regulator
- If in doubt, contact Winaura directly via the channels provided on its official site
Account security and recovery
If you have forgotten your password or cannot access your account, use the recovery function on Winaura's login site. The casino will send you a reset link to the email address associated with your account.
If someone else accesses your account or you suspect unauthorised activity, contact Winaura support immediately. Never share your credentials with customer support.
- Go to Winaura login page
- Click 'Forgot password'
- Enter your account email
- Check your email inbox (including spam)
- Click on the reset link provided
- Create a strong new password
- Log in with your new login details
- Contact support if you do not receive the email
Contact Winaura for specific issues
Depending on your question, certain channels or teams may provide faster assistance. Use the table below to identify the right point of contact.
| Type of request | Recommended channel | Wait time |
|---|---|---|
| General question about a game | Live chat | Less than 2 minutes |
| Complaint or payment dispute | Within 24 hours | |
| Request for deposit limit or self-exclusion | Live chat or email | Immediate at 24 hours |
| Account verification or KYC documents | Within 24 hours | |
| Bonus or promotion | Live chat | Less than 2 minutes |
| Technical issue or access | Live chat | Less than 2 minutes |
What this site cannot do
This independent site provides information about Winaura but is not managed by the casino. We cannot process complaints, access accounts, process payments or modify your account settings.
For any action related to your account or transactions, you must contact Winaura support directly via official channels.
- Do not contact this site for account or payment issues
- Requests sent to this site will not be processed by Winaura
- Only Winaura can access your account data or manage your transactions
- Check our privacy page to understand how this site handles data
- Check our terms and conditions page for legal limits
FAQ
How can I verify that I am on Winaura's real site?
Check that the URL matches Winaura official domain and verify the licence in the site's legal section. Fake sites often have slightly different URLs (such as winaura-casino.net or winaura-game.com). Check the Curaçao regulator if you have any doubts.
What is the difference between this site and Winaura casino?
This site is an independent guide that provides information about Winaura, its games and its terms. We are not managed by Winaura. To access your account, play or manage your payments, you must log in directly to Winaura's website or app.
Who to contact if I am a victim of a scam claiming to be Winaura?
If you have been scammed, report it first to Winaura via its official support. You can also file a complaint with Belgian authorities or contact the Curaçao regulator. Report fake sites and accounts to the relevant platforms (Facebook, Google, etc.).
Can I send my password to Winaura support?
No, never. Winaura will never ask you for your password. If someone asks you for it, it is a scam. Support teams can help reset your password without needing the current password.
Can Winaura support resolve issues directly?
Yes, Winaura official support can access your account, process withdrawals, adjust deposit limits and resolve technical issues. Contact them directly via live chat or email for immediate assistance.
